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Solomon, Micah.
Subjects
Customer services.
Customer relations.
Customer loyalty.
Consumer satisfaction.
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Solomon, Micah.
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Can your customer se...
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658.812 S689c
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Solomon, Micah.
Customer services.
Customer relations.
Customer loyalty.
Consumer satisfaction.
MARC Display
Can your customer service do this? : create an anticipatory customer experience that builds loyalty forever / Micah Solomon.
by
Solomon, Micah.
McGraw-Hill, 2024.
Call #:
658
.812
S689c
Subjects
Customer services.
Customer relations.
Customer loyalty.
Consumer satisfaction.
ISBN:
9781264825516 (hc.)
Description:
ix, 226 p. : ill. ; 24 cm.
Bibliography:
Includes bibliographical references and index.
Summary:
"Customer service done right is one of today's most powerful competitive advantages. In 'Can Your Customer Service Do This?' customer service turnaround wizard and renowned customer service training expert Micah Solomon -- who has worked with brands from Auberge Resorts to Audi of America, from Cleveland Clinic to the NFL Players Association -- shares everything he knows, and everything you need to know about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. (...)" --Jacket.
Micah Solomon is a customer service consultant and turnaround expert, trainer, eLearning training designer, and keynote speaker. He's known nationally and globally for his step-by-step customer service improvement approach to transforming customer service from a source of frustration to a builder of customer engagement, loyalty, and word-of-mouth marketing and praise. Inc. magazine has named Micah "The World's #1 Customer Service Turnaround Expert."
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Central Library
Adult Nonfiction
658.812 S689c
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