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Item Information   Copy / Holding Information     Table of Contents     More Content       More by this author     Greenberger, Leonard S.     Subjects     Business communication.     Communication in management.     Communication in organizations.     Leadership.     Truthfulness and falsehood.     Communication -- Psychological aspects.     Browse Catalog     by author:      Greenberger, Leonard S.       by title:      What to say when thi...       by call number:      658.45 G798w     Search the Web     Greenberger, Leonard S.     Business communication.     Communication in management.     Communication in organizations.     Leadership.     Truthfulness and falsehood.     Communication -- Psychological aspects.       MARC Display

What to say when things get tough : business communication strategies for winning people over when they're angry, worried and suspicious of everything you say / Leonard S. Greenberger. by Greenberger, Leonard S. McGraw-Hill Education, [2013] Call #: 658.45 G798w Subjects Business communication.   Communication in management.   Communication in organizations.   Leadership.   Truthfulness and falsehood.   Communication -- Psychological aspects. ISBN:  9780071806435 (alk. paper) 0071806431 (alk. paper) Description:  xxix, 224 pages : illustrations ; 23 cm. Bibliography:  Includes bibliographical references and index. Contents:  Science behind the art -- Laying the foundation -- The lost art of storytelling -- Real vs. perceived risk or why we drive -- The code for trust and credibility -- Non-verbal messages and their impact on the code -- Credibility gender gap -- Mastering the media -- Avoiding and escaping traps -- The can response. Holds:  0   Copy/Holding information Location Collection Call No. Item type Status Due Date   Central Library Adult Nonfiction 658.45 G798w Core Collection - Adult Checked out Jul 31, 2024 Add Copy to MyList Sackville Public Library Adult Nonfiction 658.45 G798w Adult books Checked in   Add Copy to MyList

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