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Sutton, Robert I.
Subjects
Industrial management -- Decision making.
Problem solving.
Leadership.
Organizational change.
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Sutton, Robert I.
by title:
The friction project...
by call number:
658.403 S967f
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Sutton, Robert I.
Industrial management -- Decision making.
Problem solving.
Leadership.
Organizational change.
MARC Display
The friction project : how smart leaders make the right things easier and the wrong things harder / Robert I. Sutton & Huggy Rao.
by
Sutton, Robert I.
St. Martin's Press, 2024.
Call #:
658
.403
S967f
Subjects
Industrial management -- Decision making.
Problem solving.
Leadership.
Organizational change.
ISBN:
9781250284419 (hc)
Edition:
1st ed.
Description:
viii, 293 p. ; 22 cm.
Bibliography:
Includes bibliographical references (p. 263-284) and index.
Summary:
"Every organization is plagued by destructive friction -- the forces that make it harder, more complicated, or downright impossible to get anything done. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by authors Robert I. Sutton and Huggy Rao teaches readers how to become 'friction fixers,' so that teams and organizations don't squander the zeal, damage the health, and throttle the creativity and productivity of good people -- or burn through cash and other precious resources. Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others' time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows how friction fixers do their work, which ranges from reframing friction troubles they can't fix right now so they feel less threatening to designing and repairing organizations. The heart of the book digs into the causes and solutions for five of the most common and damaging friction troubles: oblivious leaders, addition sickness, broken connections, jargon monoxide, and fast and frenzied people and teams. Sound familiar? Sutton and Rao are here to help. They wrap things up with lessons for leading your own friction project, including linking little things to big things; the power of civility, caring, and love for propelling designs and repairs; and embracing the mess that is an inevitable part of the process (while still trying to clean it up)."--Publisher.
Other authors:
Rao, Huggy, 1959-
Holds:
0
Copy/Holding information
Location
Collection
Call No.
Item type
Status
Due Date
Central Library
Adult Nonfiction
658.403 S967f
Adult books
Checked out
Aug 10, 2024
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Musquodoboit Harbour Public Library
Adult Nonfiction
658.403 S967f
Adult books
Checked out
Aug 27, 2024
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