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The power of conflict : speak your mind and get the results you want / Jon Taffer.

by Taffer, Jon.

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William Morrow, 2022.

Interpersonal conflict.

9780063141094 (hc.)

Includes bibliographical references (pages 203-205) and index.

"Most people try their best to avoid conflict. 'Bar Rescue' (an American reality television series) host Jon Taffer (hospitality expert, entrepreneur, and thought leader with success in the entertainment, hospitality and nightlife industries) understands that conflict can have negative results. It's easy to think that the key to a happy workplace or marriage is to avoid conflict. In reality, that's not the case--the key is to argue smarter. Enter the toolkit for getting conflict right. Taffer's approach is focused on deliberate conflict--otherwise known as --'conflict with a purpose.' There are selective and strategic ways to have difficult conversations, and when doing so, to stay aware of your objectives rather than escalating tension unnecessarily. As Taffer explains, 'The key is to act affirmatively, constructively, and productively.' Eliminating conflict isn't always the answer; inevitably there will be times when it will arise. Engaging in conflict can be a way to clear the air, and get to the bottom of issues that, once resolved, can strengthen friendships, ease tensions at work, and address problems before they have a chance to bubble over."

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