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The etiquette edge : modern manners for business success / Beverly Y. Langford.

by Langford, Beverly Y., 1942-

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Business etiquette.

Success in business.

9780814437629 (pbk.)

Second edition.

viii, 244 pages : illustrations ; 23 cm.

Previous edition published in 2005.

Includes bibliographical references (pages 227-236) and index.

"A crash course on modern business manners. Intelligence, ambition, and skill will start you on the road to success, but without strong communications skills, social savvy, and a sense of appropriate behavior, you won't get far. How to navigate sticky situations at work, including digital interactions that are easy to misinterpret and hard to mend. From interviewing etiquette and dress codes to working in close quarters and communicating upward, master the essentials of making a great impression and building relationships, including how to: Be smart about how and when to use your smartphone; Handle difficult conversations with tact and finesse; Check texts and emails for content and tone; Create a polished image on social media; Conduct meetings (in person, online, or over lunch) with poise and confidence, and more. In our era of entitlement, saying thank-you and giving praise are increasingly rare; but these simple acts are far from empty gestures. They are refreshing reflections of respect. Inconsiderate people and poor conduct may permeate the workplace, but success comes to those who play by a better set of rules."--Provided by publisher.

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