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Item Information   Copy / Holding Information     Booklist Review     Table of Contents     More Content       More by this author     Caspersen, Dana.     Subjects     Interpersonal conflict.     Conflict management.     Browse Catalog     by author:      Caspersen, Dana.       by title:      Changing the convers...       by call number:      303.69 C342c     Search the Web     Caspersen, Dana.     Interpersonal conflict.     Conflict management.       MARC Display

Changing the conversation : the 17 principles of conflict resolution / Dana Caspersen. by Caspersen, Dana. Penguin Books, 2015, c2014. Call #: 303.69 C342c Subjects Interpersonal conflict.   Conflict management. ISBN:  9780143126867 (pbk.) 0143126865 (pbk.) Description:  xvii, 247 p. ; 24 cm. Notes:  "A Joost Elffers book." Contents:  Conflict: The anti-principles: Make listening and speaking difficut -- Ensure stagnation or destructive escalation -- Prevent positive developments -- Resolution: The principles: Facilitate listening and speaking -- Change the conversation -- Look for ways forward. Holds:  0   Copy/Holding information Location Collection Call No. Item type Status Due Date   Alderney Gate Public Library Adult Nonfiction 303.69 C342c Adult books Checked out Jul 21, 2024 Add Copy to MyList Bedford Public Library Adult Nonfiction 303.69 C342c Adult books Checked in   Add Copy to MyList Central Library Adult Nonfiction 303.69 C342c Adult books Checked out Jul 28, 2024 Add Copy to MyList

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