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    		• Howes, Molly.
     
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    		• Apologizing.
     
  •  
    		• Emotions.
     
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    		•  158.2 H859g
     
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  •  
    		• Howes, Molly.
     
  •  
    		• Apologizing.
     
  •  
    		• Emotions.
     
     
     MARC Display
    A good apology : four steps to make things right / Molly Howes.
    by Howes, Molly.
    View full image
    Grand Central Publishing, 2020.
    Call #:158.2 H859g
    Subjects
  • Apologizing.
    •  
  • Emotions.
    • ISBN: 
    9781538701317
    Edition: 
    1st ed.
    Description: 
    xvi, 267 p. ; 24 cm.
    Bibliography: 
    Includes bibliographical references (pages 233-252) and index.
    Contents: 
    Introduction -- Apologizing is too hard to do and too important not to do -- How to apologize - What, there's more? -- Conclusion: You can make things right.
    Summary: 
    "Dr. Molly Howes uses her own experiences with patients at her practice to exemplify the importance of a proper apology, and how we can all hone our technique. Learn how to craft an effective apology with this four-step model: 1. Listen to and empathize with the other person's hurt 2. Make a sincere statement of regret and acknowledge harmful actions 3. Make restitution for the pain caused 4. Prevent repetition of the injury An apology is a small-scale event between people, but it's enormously powerful. Never until now has there been a comprehensive book giving readers the tools to fix their relationships, make amends, and move forward, all through the power of a great apology"--From publisher.
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    LocationCollectionCall No.Item typeStatusDue Date 
    Central LibraryAdult Nonfiction158.2 H859gAdult booksChecked outJul 15, 2024Add Copy to MyList


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