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A trauma-informed framework for supporting patrons : the PLA workbook of best practices / The Public Library Association Social Worker Task Force.

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Libraries and people with social disabilities -- United States.

Libraries and people with social disabilities -- United States -- Problems, exercises, etc.

Psychic trauma.

9780838949566 (pbk.)

xiv, 95 p. : forms ; 28 cm.

Includes bibliographical references and index.

Introduction: No easy answers -- Part I: Laying the groundwork. What is trauma? -- Navigating challenging behavior -- Tools and techniques -- Part II: Strategies and scenarios. Scenario 1: Mental health challenges -- Scenario 2: Sleeping at the library -- Scenario 3: Strong personal odor -- Scenario 4: Personal belongings -- Scenario 5: Suspected intoxication, under the influence -- Scenario 6: Substance use -- Scenario 7: Threatening verbal and nonverbal behavior -- Scenario 8: Unsheltered teens -- Scenario 9: Adult self-neglect -- Scenario 10: Child abuse or assault -- Scenario 11: Solicitation or panhandling -- Scenario 12: Stealing -- Scenario 13: Child unattended after closing -- Part III: Putting it all together. Exercise 1: Now it is your turn -- Exercise 2: Begin anyway -- Exercise 3: Self-care assessment -- Exercise 4: Self-care maintenance -- Exercise 5: Emergency self-care plan -- Exercise 6: When bad things happen -- Exercise 7: Using your knowledge for justice and change -- Exercise 8: Expand your knowledge -- Conclusion.

Professional collection.

Public Library Association. Social Worker Task Force.

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