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Power phone scripts : 500 word-for-word questions, phrases, and conversations to open and close more sales / Mike Brooks.

by Brooks, Mike, 1957-

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John Wiley & Sons, Inc., 2017.

Telephone selling.

9781119418078 (hc.)

xxx, 274 pages ; 24 cm.

Includes bibliographical references and index.

"Have you ever found yourself at a loss for what to say when the gatekeeper asks you what your call is about? Have your palms ever sweated when the decision maker shuts you down with: "I wouldn't be interested"? Has your heart taken a fast dive into your stomach when, at the start of your presentation, your prospect tells you that they've thought about it and are just going to pass? Learn how to confidently and effectively overcome these objections, stalls, and blow-offs. Unlike other books on sales that tell you what you should do (like build value - hard to do when the prospect is hanging up on you!), this book provides word-for-word scripts, phrases, questions, and comebacks that you can use on your very next call. Learn to overcome resistance, get through to the decision maker, and then, once you have him or her on the phone, make an instant connection and earn the right to have a meaningful conversation. Be equipped with proven questions, conversation starters, and techniques to learn whether or not they are even right for your product or service, and, if they aren't, who else in their company or another department might be. Over 500 proven, current, and non-salesy phrases, rebuttals, questions, and conversation openers that will instantly make you sound more confident. Gone will be your call reluctance; gone will be your fear of calling prospects back for presentations and demos; gone will be the fear of asking for the sale at the end of your pitch. This practical guide is filled with effective scripts for prospecting, emailing, voice mails, closes, and tons of rebuttals to recurring objections. Mike Brooks is a master phone script writer. Visit his website at MRinsideSales.com"--Provided by publisher.

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