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Solomon, Micah.
Subjects
Customer relations.
Customer services.
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Solomon, Micah.
by title:
Ignore your customer...
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658.812 S689i
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Solomon, Micah.
Customer relations.
Customer services.
MARC Display
Ignore your customers (and they'll go away) : the simple playbook for delivering the ultimate customer service experience / Micah Solomon.
by
Solomon, Micah.
HarperCollins Leadership, an imprint of HarperCollins, 2020.
Call #:
658
.812
S689i
Subjects
Customer relations.
Customer services.
ISBN:
9781400214921 (hc.)
Description:
xxiv, 214 p. ; 24 cm.
Bibliography:
Includes bibliographical references (pages 203-204) and index.
Contents:
Introduction: Shoot for the moon: why the highest level of customer service is the only one worth aiming for -- Automatic positivity -- The secrets of building the world's best customer service culture- yours -- Talent management: recruiting, selecting, and nurturing the team who will power your success -- The power of "wow": creating stories that customers will remember- and spread -- The experience means everything -- Building a backbone to support the smiles --Stepford customer service: avoiding the deadly stigma of inauthenticity -- It's a wild, wild tech-driven world (and there's no turning back) -- Going social: how "word of thumb" is changing your world -- The cliff of dissatisfaction -- Do you read books backward? (if so, you'll be starting here).
Summary:
"Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time."--From publisher.
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0
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Alderney Gate Public Library
Adult Nonfiction
658.812 S689i
Adult books
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Captain William Spry Public Library
Adult Nonfiction
658.812 S689i
Adult books
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