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Ignore your customers (and they'll go away) : the simple playbook for delivering the ultimate customer service experience / Micah Solomon.

by Solomon, Micah.

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HarperCollins Leadership, an imprint of HarperCollins, 2020.

Customer relations.

Customer services.

9781400214921 (hc.)

xxiv, 214 p. ; 24 cm.

Includes bibliographical references (pages 203-204) and index.

Introduction: Shoot for the moon: why the highest level of customer service is the only one worth aiming for -- Automatic positivity -- The secrets of building the world's best customer service culture- yours -- Talent management: recruiting, selecting, and nurturing the team who will power your success -- The power of "wow": creating stories that customers will remember- and spread -- The experience means everything -- Building a backbone to support the smiles --Stepford customer service: avoiding the deadly stigma of inauthenticity -- It's a wild, wild tech-driven world (and there's no turning back) -- Going social: how "word of thumb" is changing your world -- The cliff of dissatisfaction -- Do you read books backward? (if so, you'll be starting here).

"Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time."--From publisher.

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