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Item Information   Copy / Holding Information     Table of Contents     More Content       More by this author     Solomon, Micah.     Subjects     Customer services.     Customer relations.     Customer loyalty.     Consumer satisfaction.     Browse Catalog     by author:      Solomon, Micah.       by title:      Can your customer se...       by call number:      658.812 S689c     Search the Web     Solomon, Micah.     Customer services.     Customer relations.     Customer loyalty.     Consumer satisfaction.       MARC Display

Can your customer service do this? : create an anticipatory customer experience that builds loyalty forever / Micah Solomon. by Solomon, Micah. McGraw-Hill, 2024. Call #: 658.812 S689c Subjects Customer services.   Customer relations.   Customer loyalty.   Consumer satisfaction. ISBN:  9781264825516 (hc.) Description:  ix, 226 p. : ill. ; 24 cm. Bibliography:  Includes bibliographical references and index. Summary:  "Customer service done right is one of today's most powerful competitive advantages. In 'Can Your Customer Service Do This?' customer service turnaround wizard and renowned customer service training expert Micah Solomon -- who has worked with brands from Auberge Resorts to Audi of America, from Cleveland Clinic to the NFL Players Association -- shares everything he knows, and everything you need to know about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success. (...)" --Jacket. Micah Solomon is a customer service consultant and turnaround expert, trainer, eLearning training designer, and keynote speaker. He's known nationally and globally for his step-by-step customer service improvement approach to transforming customer service from a source of frustration to a builder of customer engagement, loyalty, and word-of-mouth marketing and praise. Inc. magazine has named Micah "The World's #1 Customer Service Turnaround Expert." Holds:  0   Copy/Holding information Location Collection Call No. Item type Status   Central Library Adult Nonfiction 658.812 S689c Adult books Checked in Add Copy to MyList

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