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Item Information   Copy / Holding Information     More Content       More by this author     Hyken, Shep,     Subjects     Customer services.     Consumer satisfaction.     Employee empowerment.     Corporate culture.     Success in business.     Browse Catalog     by author:      Hyken, Shep,       by title:      Amaze every customer...       by call number:      658.812 H995a     Search the Web     Hyken, Shep,     Customer services.     Consumer satisfaction.     Employee empowerment.     Corporate culture.     Success in business.       MARC Display

Amaze every customer every time : 52 tools for delivering the most amazing customer service on the planet / Shep Hyken. by Hyken, Shep, Greenleaf Book Group Press, [2013] Call #: 658.812 H995a Subjects Customer services.   Consumer satisfaction.   Employee empowerment.   Corporate culture.   Success in business. ISBN:  9781626340091 (hc.) 1626340099 (hc.) Edition:  1st ed. Description:  234 p. ; 24 cm. Notes:  Includes index. Contents:  Part one: Amazement 101 -- Chapter one: Introduction to amazement -- Chapter two: The case for ace -- Chapter three: People with the passion to serve -- Chapter four: Operationalizing helpful -- Chapter five: The seven amazement principles -- Part two: The 52 tools for customer amazement -- Chapter six: Leadership -- Chapter seven: Culture -- Chapter eight: One-on-one -- Chapter nine: The competitive edge -- Chapter ten: Community -- Chapter eleven: Create a demanding customer. Summary:  Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brans in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.--INSIDE FLAP. Holds:  0   Copy/Holding information Location Collection Call No. Item type Status   Central Library Adult Nonfiction 658.812 H995a Adult books Checked in Add Copy to MyList

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