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Item Information   Copy / Holding Information     Choice Review     Table of Contents     More Content       More by this author     Nardon, Luciara, 1972-     Subjects     Intercultural communication.     Multiculturalism.     Communication in organizations.     Diversity in the workplace     Interpersonal communication.     Work environment.     Browse Catalog     by author:      Nardon, Luciara, 1972-       by title:      Working in a multicu...       by call number:      303.482 N224w     Search the Web     Nardon, Luciara, 1972-     Intercultural communication.     Multiculturalism.     Communication in organizations.     Diversity in the workplace     Interpersonal communication.     Work environment.       MARC Display

Working in a multicultural world : a guide to developing intercultural competence / Luciara Nardon. by Nardon, Luciara, 1972- University of Toronto Press, 2017. Call #: 303.482 N224w Subjects Intercultural communication.   Multiculturalism.   Communication in organizations.   Diversity in the workplace   Interpersonal communication.   Work environment. ISBN:  9781442637283 (hc.) Description:  xxiii, 207 pages : illustrations ; 24 cm. Bibliography:  Includes bibliographical references (pages [189]-201) and index. Contents:  1. Working in a Multicultural World -- 2. Building Intercultural Competence Through Reflection -- 3. Situating Intercultural Interactions -- 4. Understanding Culture -- 5. Undersanding Individual Differences -- 6. Understanding Situations -- 7. Managing Feelings -- 8. Communicating Across Cultures -- 9. Moving Forward -- Appendix A: Cross-Cultural Studies -- Appendix B: Comprehensive Reflection Assignment. Summary:  "Measureable, data driven outcomes are not the only indicators of success in today's multicultural and globalized workforce. How employees interact with their colleagues and customers is also a significant factor in their career development. A guide for employees and managers through the ambiguous and uncertain waters of today's multicultural workplace. Each intercultural encounter is unique, involving different people, contexts, dynamics, and actions which general cultural protocols are unable to address. The author offers a comprehensive framework for understanding intercultural interactions and developing skills for successful intercultural situations. Numerous examples and exercises, including how to reconcile personal beliefs of equality with a hierarchical workplace and how to respond to perceived aggressiveness in business negotiations, enable employees and managers to embark on reflective processes that will springboard their intercultural competence. An accessibly written and valuable resource for all professionals in today's workplace as well as students and travelers interested in intercultural relations. Luciara Nardon is an associate professor of international business in the Sprott School of Business at Carleton University"--Provided by publisher. Holds:  0   Copy/Holding information Location Collection Call No. Item type Status   Woodlawn Public Library Adult Nonfiction 303.482 N224w Adult books Checked in Add Copy to MyList Central Library Adult Nonfiction 303.482 N224w Adult books Checked in Add Copy to MyList

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