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Stone, Douglas, 1958-
Subjects
Interpersonal communication.
Interpersonal communication -- Case studies.
Conversation.
Browse Catalog
by author:
Stone, Douglas, 1958-
by title:
Difficult conversati...
by call number:
158.2 S877d
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Stone, Douglas, 1958-
Interpersonal communication.
Interpersonal communication -- Case studies.
Conversation.
MARC Display
Difficult
conversations
:
how
to
discuss
what
matters
most
/ Douglas Stone, Bruce Patton, Sheila Heen ; [foreword by Roger Fisher].
by
Stone, Douglas, 1958-
Penguin Books, 2023.
Call #:
158.2 S877d
Subjects
Interpersonal communication.
Interpersonal communication -- Case studies.
Conversation.
ISBN:
9780143137597 (trade pbk)
Edition:
Third ed., fully updated and revised.
Revised ed.
Description:
xxiv, 372 p. ; 20 cm.
Notes:
Revised edition of
Difficult
conversations
, 1999.
Summary:
"Whether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying 'No,' 'I'm sorry,' or 'I love you,' we attempt or avoid
difficult
conversations
every day. No matter
how
competent we are, we all have
conversations
that cause anxiety and frustration. This book can help. Based on almost thirty years of research,
Difficult
Conversations
walks you through a step-by-step approach for
how
to have your toughest
conversations
with less stress and more success. You'll learn
how
to: • Decipher the underlying structure and challenge of every
difficult
conversation • Raise tough issues without triggering defensiveness • Manage strong emotions -- yours and theirs • Keep your balance no matter
how
the other person responds • Get to the heart of the matter in ways that promote learning and build relationships. Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world -- and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life,
Difficult
Conversations
is a classic you will turn to again and again for powerful, practical advice."--Publisher.
Other authors:
Patton, Bruce.
Heen, Sheila.
Holds:
0
Copy/Holding information
Location
Collection
Call No.
Item type
Status
Due Date
Central Library
Adult Nonfiction
158.2 S877d
Adult books
Checked out
Jul 26, 2024
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Central Library
Adult Nonfiction
158.2 S877d
Adult books
Checked out
Jul 24, 2024
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