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Call No. Title Author  1. 658.812 F862u Uncommon service : how to win by putting customers at the core of your business / Frei, Frances.  2. 658.812 G946u Unreasonable hospitality : the remarkable power of giving people more than they expect / Guidara, Will.  3. 658.812 G946u Unreasonable hospitality : the remarkable power of giving people more than they expect / Guidara, Will.  4. 658.812 H523c Customer service : the cornerstone of success : winning strategies, philosophies, and practices / Henry, Rene A.  5. 658.812 H523c Customer service : the cornerstone of success : winning strategies, philosophies, and practices / Henry, Rene A.  6. 658.812 H995a Amaze every customer every time : 52 tools for delivering the most amazing customer service on the planet / Hyken, Shep,  7. 658.812 K16s Salesforce for dummies / Kao, Liz.  8. 658.812 K16s Salesforce for dummies / Kao, Liz.  9. 658.812 K37p People power : how can we personalise public services? / Keohane, Nigel.  10. 658.812 K39L Likeable business : why today's consumers demand more and how leaders can deliver / Kerpen, Dave.

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