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025.52 H558d
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Call No.
Title
Author
1.
025.52 H558d
Delivering satisfaction and service quality : a customer-based approach for libraries /
Hernon, Peter.
2.
025.52 M465L
Let's roll : a guide to setting up tabletop role-playing games in your school or public library /
Maxwell, Lucas.
3.
025.52 N787m
Managing the reference collection /
Nolan, Christopher W.
4.
025.52 R823c
Conducting the reference interview : a how-to-do-it manual for librarians /
Ross, Catherine Sheldrick.
5.
025.52 S273u
Understanding reference transactions : transforming an art into a science /
Saxton, Matthew L. (Matthew Locke), 1969-
6.
025.52 V819
Virtual reference on a budget : case studies /
Dalston, Teresa R., 1965-
7.
025.52 W613e
Evaluating reference services : a practical guide /
Whitlatch, Jo Bell.
8.
025.524 C344d
Developing reference collections and services in an electronic age : a how-to-do-it manual for librarians /
Cassell, Kay Ann.
9.
025.524 S797
Statistics, measures, and quality standards for assessing digital reference library services : guidelines and procedures /
McClure, Charles R.
10.
025.524 S958t
Too much information : understanding what you don't want to know /
Sunstein, Cass R.
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