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Useful, usable, desirable : applying user experience design to your library / Aaron Schmidt and Amanda Etches.

by Schmidt, Aaron, 1978-

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ALA Editions, an imprint of the American Library Association, 2014.

Library administration.

Libraries and readers.

Information services -- Management.

User-centered system design.

Library planning.

9780838912263 (paper : alk. paper)

Alternate title:

Applying user experience design to your library

ALA Center for the future of libraries. Useful, usable, desirable

viii, 168 pages : ill. ; 23 cm

Includes bibliographical references and index.

Introducing library user experience -- User research techniques in this book -- Physical space -- Service points -- Policies and customer service -- Signage and wayfinding -- Online presence -- Using the library -- Wrapping up: philosophy, process, and culture.

Every decision you make affects how people experience your library. Aaron Schmidt and Amanda Etches count some 19 touchpoints--website, email, furniture, parking lot, events, newsletters, to name a few. Three elements are to be useful, useable, and desirable. Like three legs of a stool, missing any one will take you down. This book looks at the major checkpoints for user experience in a library, offering guidance on every facet, why it's important and how to assess your library's current status.

Professional collection.

Etches, Amanda, 1975-

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