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Halifax Public Libraries
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1.
Customer service : a how-to-do-it manual for librarians / Suzanne Walters.
by
Walters, Suzanne.
Neal-Schuman Publishers, c1994.
Call #:
025.5 W235c
Format:
Non-circulating
2.
Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem / Kwasi Sarkodie-Mensah, editor.
Haworth Information Press, c2002.
Call #:
025.5 H483
Format:
Non-circulating
3.
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin.
by
Rubin, Rhea Joyce.
Neal-Schuman Publishers, c2000.
Call #:
025.5 R896d
Format:
Non-circulating
4.
It comes with the territory : handling problem situations in libraries / Anne M. Turner ; with a foreword by Gordon Conable.
by
Turner, Anne M., 1941-
McFarland & Co., 2004.
Call #:
025.5 T944i 2004
Format:
Non-circulating
5.
Reading matters : what the research reveals about reading, libraries, and community / Catherine Sheldrick Ross, Lynne E.F. McKechnie, and Paulette M. Rothbauer.
by
Ross, Catherine Sheldrick.
Libraries Unlimited, 2006.
Call #:
028.9 R823r
Format:
Non-circulating
6.
Lean library management : eleven strategies for reducing costs and improving customer services / John J. Huber.
by
Huber, John J., 1958-
Neal-Schuman Publishers, c2011.
Call #:
025.1 H877L
Format:
Non-circulating
7.
Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman.
by
Hernon, Peter.
American Library Association, 2010.
Call #:
025.5 H558a
Format:
Non-circulating
8.
Useful, usable, desirable : applying user experience design to your library / Aaron Schmidt and Amanda Etches.
by
Schmidt, Aaron, 1978-
ALA Editions, an imprint of the American Library Association, 2014.
Call #:
025.1 S349u
Format:
Non-circulating
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