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Search Results  2 titles matched: Public services (Libraries) -- Evaluation.

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1. How libraries and librarians help : a guide to identifying user-centered outcomes / Joan C. Durrance, Karen E. Fisher ; with Marian Bouch Hinton. by Durrance, Joan C. American Library Association, 2005. Call #: 027 D965h Format:  Non-circulating       2. Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman. by Hernon, Peter. American Library Association, 2010. Call #: 025.5 H558a Format:  Non-circulating

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