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1. Customer service : a how-to-do-it manual for librarians / Suzanne Walters. by Walters, Suzanne. Neal-Schuman Publishers, c1994. Call #: 025.5 W235c Format:  Non-circulating       2. Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem / Kwasi Sarkodie-Mensah, editor. Haworth Information Press, c2002. Call #: 025.5 H483 Format:  Non-circulating       3. Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin. by Rubin, Rhea Joyce. Neal-Schuman Publishers, c2000. Call #: 025.5 R896d Format:  Non-circulating       4. It comes with the territory : handling problem situations in libraries / Anne M. Turner ; with a foreword by Gordon Conable. by Turner, Anne M., 1941- McFarland & Co., 2004. Call #: 025.5 T944i 2004 Format:  Non-circulating       5. Reading matters : what the research reveals about reading, libraries, and community / Catherine Sheldrick Ross, Lynne E.F. McKechnie, and Paulette M. Rothbauer. by Ross, Catherine Sheldrick. Libraries Unlimited, 2006. Call #: 028.9 R823r Format:  Non-circulating       6. Lean library management : eleven strategies for reducing costs and improving customer services / John J. Huber. by Huber, John J., 1958- Neal-Schuman Publishers, c2011. Call #: 025.1 H877L Format:  Non-circulating       7. Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman. by Hernon, Peter. American Library Association, 2010. Call #: 025.5 H558a Format:  Non-circulating       8. Useful, usable, desirable : applying user experience design to your library / Aaron Schmidt and Amanda Etches. by Schmidt, Aaron, 1978- ALA Editions, an imprint of the American Library Association, 2014. Call #: 025.1 S349u Format:  Non-circulating

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