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Item Information       Library Journal Review     More Content     More by this author     Bignoli, Callan.     Subjects     Libraries -- Customer services -- United States.     Libraries -- Information technology -- United States.     Public services (Libraries -- United States.     Public libraries -- United States -- Administration.     Organizational change -- United States.     Librarians -- Attitudes -- United States.     Browse Catalog     by author:      Bignoli, Callan.       by title:      Responding to rapid ...       by call number:      027 B593r     Search the Web     Bignoli, Callan.     Libraries -- Customer services -- United States.     Libraries -- Information technology -- United States.     Public services (Libraries -- United States.     Public libraries -- United States -- Administration.     Organizational change -- United States.     Librarians -- Attitudes -- United States.       MARC Display

Responding to rapid change in libraries : a user experience approach / Callan Bignoli and Lauren Stara. by Bignoli, Callan. ALA Editions, c2021. Call #: 027 B593r Subjects Libraries -- Customer services -- United States.   Libraries -- Information technology -- United States.   Public services (Libraries -- United States.   Public libraries -- United States -- Administration.   Organizational change -- United States.   Librarians -- Attitudes -- United States. ISBN:  9780838948354 (pbk.) Alternate title:  Rapid change in libraries : a user experience approach Description:  124 p. : ill. ; 23 cm. Bibliography:  Includes bibliographical references and index. Contents:  Part I: Passion -- Customer Service expectations in the 21st century -- Users at the center of everything -- Part II: Patience -- Leading the way in the face of change -- Library technology -- Physical spaces -- Part III: Fortitude -- Project Management and problem solving -- Horizon scanning for threats -- Epilogue: It's never perfect and it's never done. Summary:  "In the face of rapid change and an ever-widening constellation of challenges, it’s crucial for library leaders to pull back to the question of 'why?' Plotting a sustainable way forward depends upon recommitting ourselves to our underlying values, such as customer service and community-building, while fostering the improvements that change makes possible. With passion, patience, and fortitude, libraries can stride confidently into the future. In this book, noted speakers and consultants Bignoli and Stara speak directly to library directors, managers, administrators, and technology staff, offering concrete guidance on setting or resetting strategic priorities." --Library Market. Genre:  Professional collection. Other authors:  Stara, Lauren. Holds:  0   Copy/Holding information No Item Information

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