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Halifax Public Libraries
Item Information
Library Journal Review
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More by this author
Bignoli, Callan.
Subjects
Libraries -- Customer services -- United States.
Libraries -- Information technology -- United States.
Public services (Libraries -- United States.
Public libraries -- United States -- Administration.
Organizational change -- United States.
Librarians -- Attitudes -- United States.
Browse Catalog
by author:
Bignoli, Callan.
by title:
Responding to rapid ...
by call number:
027 B593r
Search the Web
Bignoli, Callan.
Libraries -- Customer services -- United States.
Libraries -- Information technology -- United States.
Public services (Libraries -- United States.
Public libraries -- United States -- Administration.
Organizational change -- United States.
Librarians -- Attitudes -- United States.
MARC Display
Responding to rapid change in
libraries
: a user experience approach / Callan Bignoli and Lauren Stara.
by
Bignoli, Callan.
ALA Editions, c2021.
Call #:
027 B593r
Subjects
Libraries
--
Customer
services
--
United
States
.
Libraries
--
Information technology
--
United
States
.
Public
services
(
Libraries
--
United
States
.
Public
libraries
--
United
States
--
Administration.
Organizational change
--
United
States
.
Librarians
--
Attitudes
--
United
States
.
ISBN:
9780838948354 (pbk.)
Alternate title:
Rapid change in
libraries
: a user experience approach
Description:
124 p. : ill. ; 23 cm.
Bibliography:
Includes bibliographical references and index.
Contents:
Part I: Passion
--
Customer
Service expectations in the 21st century
--
Users at the center of everything
--
Part II: Patience
--
Leading the way in the face of change
--
Library technology
--
Physical spaces
--
Part III: Fortitude
--
Project Management and problem solving
--
Horizon scanning for threats
--
Epilogue: It's never perfect and it's never done.
Summary:
"In the face of rapid change and an ever-widening constellation of challenges, it’s crucial for library leaders to pull back to the question of 'why?' Plotting a sustainable way forward depends upon recommitting ourselves to our underlying values, such as
customer
service and community-building, while fostering the improvements that change makes possible. With passion, patience, and fortitude,
libraries
can stride confidently into the future. In this book, noted speakers and consultants Bignoli and Stara speak directly to library directors, managers, administrators, and technology staff, offering concrete guidance on setting or resetting strategic priorities." --Library Market.
Genre:
Professional collection.
Other authors:
Stara, Lauren.
Holds:
0
Copy/Holding information
No Item Information
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