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Stone, Douglas, 1958-
Subjects
Interpersonal communication.
Interpersonal communication -- Case studies.
Conversation.
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by author:
Stone, Douglas, 1958-
by title:
Difficult conversati...
by call number:
158.2 S877d
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Stone, Douglas, 1958-
Interpersonal communication.
Interpersonal communication -- Case studies.
Conversation.
MARC Display
Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen ; [foreword by Roger Fisher].
by
Stone, Douglas, 1958-
Penguin Books, 2023.
Call #:
158.2 S877d
Subjects
Interpersonal
communication
.
Interpersonal
communication
--
Case
studies
.
Conversation.
ISBN:
9780143137597 (trade pbk)
Edition:
Third ed., fully updated and revised.
Revised ed.
Description:
xxiv, 372 p. ; 20 cm.
Notes:
Revised edition of Difficult conversations, 1999.
Summary:
"Whether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying 'No,' 'I'm sorry,' or 'I love you,' we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to: • Decipher the underlying structure and challenge of every difficult conversation • Raise tough issues without triggering defensiveness • Manage strong emotions
--
yours and theirs • Keep your balance no matter how the other person responds • Get to the heart of the matter in ways that promote learning and build relationships. Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world
--
and across worldviews. With constructive
communication
an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice."--Publisher.
Other authors:
Patton, Bruce.
Heen, Sheila.
Holds:
0
Copy/Holding information
Location
Collection
Call No.
Item type
Status
Due Date
Central Library
Adult Nonfiction
158.2 S877d
Adult books
Checked in
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Central Library
Adult Nonfiction
158.2 S877d
Adult books
Checked out
Jul 02, 2024
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