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1. The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming. by Carlaw, Peggy. McGraw-Hill, c1999. Call #: 658.812 C278b       2. Learn your way to success : how to customize your professional learning plan to accelerate your career / Daniel R. Tobin. by Tobin, Daniel R., 1946- McGraw-Hill, c2012. Call #: 650.13 T629L Format:  Adult books       3. Effective coaching / Marshall J. Cook and Laura Poole. by Cook, Marshall, 1944- McGraw-Hill, c2011. Call #: 658.3124 C771e Format:  Core Collection - Adult       4. The big book of low-cost training games : quick, effective activities that explore communication, goals setting, character development, team building, and more : and won't break the bank! / Mary Scannell & Jim Cain. by Scannell, Mary, 1959- McGraw-Hill, c2012. Call #: 658.3124 S283b Format:  Adult books       5. Managers as mentors : building partnerships for learning / Chip R. Bell and Marshall Goldsmith. by Bell, Chip R. Berrett-Koehler Publishers, [2013] Call #: 658.3124 B433m Format:  Adult books       6. HBR guide to coaching employees. Harvard Business Review Press, [2014] Call #: 658.3124 H431 Format:  Adult books       7. Effective training in a week / Martin Manser. by Manser, Martin H. Teach Yourself, 2014. Call #: 658.3124 M286e Format:  Core Collection - Adult       8. The trainer's inside edge : what you need to know about training workshops / by Helen Dyrkacz. by Dyrkacz, Helen. H. Dyrkacz, [2014] Call #: 658.3124 D998t Format:  Adult books       9. Show your work : the payoffs and how-to's of working out loud / Jane Bozarth. by Bozarth, Jane, 1961- Wiley, [2014] Call #: 658.3124 B793s Format:  Adult books       10. The coaching habit : say less, ask more & change the way you lead forever / Michael Bungay Stanier. by Bungay Stanier, Michael. Box of Crayons Press, [2016] Call #: 658.3124 B942c Format:  Adult books

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