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Search Results  4 titles matched: Customer services -- Management.

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1. Firing on all cylinders : the service/quality system for high-powered performance / Jim Clemmer ; with Barry Sheehy and Achieve International/Zenger-Miller Associates. by Clemmer, Jim, 1956- Macmillan Canada, c1992. -- Call #: 658.81 C626f 1992 Format:  Non-circulating       2. The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming. by Carlaw, Peggy. McGraw-Hill, c1999. Call #: 658.812 C278b       3. Legendary service : the key is to care / Ken Blanchard, Kathy Cuff & Vicki Halsey. by Blanchard, Kenneth H. McGraw-Hill Education, [2014] Call #: 658.812 B639L Format:  Adult books       4. Value proposition design : how to create products and services customers want / written by Alexander Osterwalder, Yves Pigneur, Greg Bernarda, Alan Smith ; designed by Trish Papadakos. by Osterwalder, Alexander. John Wiley & Sons, c2014. Call #: 658.812 O85v Format:  Adult books

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