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Halifax Public Libraries
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titles matched:
Customer service
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1.
Customer service : a how-to-do-it manual for librarians / Suzanne Walters.
by
Walters, Suzanne.
Neal-Schuman Publishers, c1994.
Call #:
025.5 W235c
Format:
Non-circulating
2.
Calming upset customers / Rebecca L. Morgan.
by
Morgan, Rebecca L.
Crisp Publications, c1989.
Call #:
KIT 658.812 M849c
Format:
Non-circulating
3.
People power : how can we personalise public services? / Nigel Keohane.
by
Keohane, Nigel.
New Local Government Network, c2009.
Call #:
658.812 K37p
Format:
Non-circulating
4.
Service innovation : how to go from customer needs to breakthrough services / Lance A. Bettencourt.
by
Bettencourt, Lance.
McGraw-Hill, c2010.
Call #:
658.812 B565s
Format:
Core Collection - Adult
5.
Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer service situation / Robert Bacal.
by
Bacal, Robert.
McGraw-Hill, c2011.
Call #:
658.812 B116p 2011
Format:
Core Collection - Adult
6.
Winning the customer : turn consumers into fans and get them to spend more / Lou Imbriano, Elizabeth King.
by
Imbriano, Lou.
McGraw-Hill, c2012.
Call #:
658.802 I32w
Format:
Adult books
7.
Please every customer delivering stellar customer service across cultures / Robert W. Lucas.
by
Lucas, Robert W.
McGraw-Hill, 2011.
Call #:
658.812 L933p
8.
Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss.
by
Frei, Frances.
Harvard Business Review Press, c2012.
Call #:
658.812 F862u
Format:
Adult books
9.
The customer rules : the 39 essential rules for delivering sensational service / Lee Cockerell.
by
Cockerell, Lee.
Crown Business, c2013.
Call #:
658.812 C666c
Format:
Adult books
10.
People love you : the real secret to delivering legendary customer experiences / Jeb Blount.
by
Blount, Jeb.
John Wiley, c2013.
Call #:
658.812 B657p
Format:
Adult books
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