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1. Calming upset customers / Rebecca L. Morgan. by Morgan, Rebecca L. Crisp Publications, c1989. Call #: KIT 658.812 M849c Format:  Non-circulating       2. Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem / Kwasi Sarkodie-Mensah, editor. Haworth Information Press, c2002. Call #: 025.5 H483 Format:  Non-circulating       3. Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin. by Rubin, Rhea Joyce. Neal-Schuman Publishers, c2000. Call #: 025.5 R896d Format:  Non-circulating       4. Jeffrey Gitomer's little red book of sales answers. by Gitomer, Jeffrey H. Prentice Hall, c2006. Call #: 658.85 G536j       5. People power : how can we personalise public services? / Nigel Keohane. by Keohane, Nigel. New Local Government Network, c2009. Call #: 658.812 K37p Format:  Non-circulating       6. Turn clicks into customers : proven marketing techniques for converting online traffic into revenue / Duane Forrester. by Forrester, Duane. McGraw-Hill, c2010. Call #: 658.872 F731t Format:  Core Collection - Adult       7. Getting naked : a business fable about shedding the three fears that sabotage client loyalty / Patrick Lencioni. by Lencioni, Patrick, 1965- Jossey-Bass, c2010. Call #: 658.812 L563g Format:  Adult books       8. The thank you economy / Gary Vaynerchuk. by Vaynerchuk, Gary. Collins Business, c2011. Call #: 658.812 V392t Format:  Adult books       9. Please every customer delivering stellar customer service across cultures / Robert W. Lucas. by Lucas, Robert W. McGraw-Hill, 2011. Call #: 658.812 L933p       10. Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Morriss. by Frei, Frances. Harvard Business Review Press, c2012. Call #: 658.812 F862u Format:  Adult books

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