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1. People power : how can we personalise public services? / Nigel Keohane. by Keohane, Nigel. New Local Government Network, c2009. Call #: 658.812 K37p Format:  Non-circulating       2. Winning the customer : turn consumers into fans and get them to spend more / Lou Imbriano, Elizabeth King. by Imbriano, Lou. McGraw-Hill, c2012. Call #: 658.802 I32w Format:  Adult books       3. Likeable business : why today's consumers demand more and how leaders can deliver / Dave Kerpen ; wuth Theresa Braun and Valerie Pritchard. by Kerpen, Dave. McGraw-Hill, c2013. Call #: 658.812 K39L Format:  Core Collection - Adult       4. Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary / Steve Curtin. by Curtin, Steve. American Management Association, c2013. Call #: 658.812 C978d Format:  Adult books       5. Customer service : the cornerstone of success : winning strategies, philosophies, and practices / by Rene A. Henry. by Henry, Rene A. Gollywobbler Productions, 2013. Call #: 658.812 H523c Format:  Adult books       6. Be the best at what matters most : the only strategy you will ever need / Joe Calloway. by Calloway, Joe. John Wiley & Sons, Inc., [2013] Call #: 658.4012 C163b Format:  Adult books       7. Romancing the brand : how brands create strong, intimate relationships with customers / Tim Halloran. by Halloran, Tim, 1969- Jossey-Bass, A Wiley Brand, [2014] Call #: 658.827 H192r Format:  Adult books       8. How ideas spread [videorecording (DVD)] / Jonah Berger. by Berger, Jonah. Teaching Co., c2014. Call #: DVD 658.8343 B496h Format:  Adult Dvds-21 Days       9. Why should I choose you? : answering the most important question in business in seven words or less / Ian Chamandy and Ken Aber with Howard Lichtman. by Chamandy, Ian, 1959- HarperCollins Canada, [2015] Call #: 658.4012 C442w Format:  Adult books       10. Five stars : putting online reviews to work for your business / Gradiva Couzin, Jennifer Grappone. by Couzin, Gradiva, author. John Wiley & Sons, c2014. Call #: 658.872 C8721f Format:  Adult books

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