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1. Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem / Kwasi Sarkodie-Mensah, editor. Haworth Information Press, c2002. Call #: 025.5 H483 Format:  Non-circulating       2. Peace is the way : bringing war and violence to an end / Deepak Chopra. by Chopra, Deepak. Harmony Books, c2005. Call #: 303.66 C549p Format:  Adult books       3. Healing the heart of conflict : 8 crucial steps to making peace with yourself and others / Marc Gopin. by Gopin, Marc. Rodale, c2004. Call #: 303.69 G659h Format:  Core Collection - Adult       4. Story of a mediation [videorecording (DVD)]. National Film Board of Canada, c2006. Call #: DVD 303.69 S887 Format:  Adult Dvds-7 Days       5. Toxic workplace! : managing toxic personalities and their systems of power / Mitchell E. Kusy and Elizabeth L. Holloway. by Kusy, Mitchell. Jossey-Bass, c2009. Call #: 658.3045 K97t Format:  Core Collection - Adult       6. Perfect phrases for conflict resolution : hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment / by Lawrence Polsky and Antoine Gerschel. by Polsky, Lawrence. McGraw-Hill, c2011. Call #: 658.4053 P778p Format:  Adult books       7. Deal with difficult people : how to cope with tricky situations in the workplace. A & C Black, 2010. Call #: 658.3145 D279 Format:  Core Collection - Adult       8. Mean girls at work : how to stay professional when things get personal / Katherine Crowley, Kathi Elster. by Crowley, Katherine. McGraw-Hill, c2013. Call #: 650.13 C953m Format:  Adult books       9. Smart talk : the public speaker's guide to success in every situation / Lisa B. Marshall. by Marshall, Lisa B. St. Martin's Griffin, 2013. Call #: 808.51 M368s Format:  Core Collection - Adult       10. Smart talk [sound recording] : the public speaker's guide to success in every situation / Lisa B. Marshall. by Marshall, Lisa B. Macmillan Audio, p2013. Call #: COMPACT DISC 808.51 M368s Format:  Adult Compact Discs

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