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Item Information   Copy / Holding Information     Table of Contents     More Content       More by this author     Hernon, Peter.     Subjects     Professional collection.     Reference services (Libraries) -- United States -- Management.     Consumer satisfaction -- United States.     Browse Catalog     by author:      Hernon, Peter.       by title:      Delivering satisfact...       by call number:      025.52 H558d     Search the Web     Hernon, Peter.     Professional collection.     Reference services (Libraries) -- United States -- Management.     Consumer satisfaction -- United States.       MARC Display

Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman. by Hernon, Peter. American Library Association, 2001. Call #: 025.52 H558d Subjects Professional collection.   Reference services (Libraries) -- United States -- Management.   Consumer satisfaction -- United States. ISBN:  083890789X (pbk. : alk. paper) Description:  xiv, 181 p. : ill. ; 28 cm. Bibliography:  Includes bibliographical references (p. 171-175) and index. Other authors:  Whitman, John R. Holds:  0   Copy/Holding information Location Collection Call No. Item type Status   Central Library Staff Use Only 025.52 H558d Non-circulating Closed Stacks Add Copy to MyList

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