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Rubin, Rhea Joyce.
Subjects
Libraries and readers.
Customer relations.
Professional collection.
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Rubin, Rhea Joyce.
by title:
Defusing the angry p...
by call number:
025.5 R896d
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Rubin, Rhea Joyce.
Libraries and readers.
Customer relations.
Professional collection.
MARC Display
Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals /
Rhea
Joyce
Rubin
.
by
Rubin
,
Rhea
Joyce
.
Neal-Schuman Publishers, c2000.
Call #:
025.5 R896d
Subjects
Libraries and readers.
Customer relations.
Professional collection.
Series
How-to-do-it manuals for libraries ; no. 100.
ISBN:
1555703720
Description:
xi, 99 p. ; 28 cm.
Bibliography:
Includes bibliographical references (p. 91-93) and index.
Holds:
0
Copy/Holding information
Location
Collection
Call No.
Item type
Status
Central Library
Staff Use Only
025.5 R896d
Non-circulating
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