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Becoming a successful manager : powerful tools for making a smooth transition to managing a team / J. Robert Parkinson and Gary Grossman.

by Parkinson, J. Robert (John Robert)

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McGraw-Hill, c2010.

Executive ability.

Self-management (Psychology)

Interpersonal relations.

Employee motivation.

9780071741644 (alk. paper)

007174164X (alk. paper)

Completely updated 2nd ed.

vii, 215 p. ; 23 cm.

Includes index.

What is a professional manager -- Defining your role -- The staff mosaic : working together -- Understanding each person in your department -- Clarifying what you and your employees have in common -- Adopt positive and productive attitudes -- Perpetuating a problem-solving culture -- Listening--really listen and you'll hear more than words -- Mastering the art of asking questions -- Eliminating weeds from your departmental garden -- Giving the gift of constructive criticism -- Hiring the right people -- Conducting meaningful performance reviews -- Delegating effectively and empowering employees to take risks -- Mastering productive meetings is as easy as PIE -- Resolving conflicts -- Handling harassment -- Moving forward.

Grossman, Jack H.

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