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7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience / Scott McKain.

by McKain, Scott.

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McGraw Hill Education, [2014]

Customer relations.

Customer services.

9780071822152 (hc.)

0071822151 (hc.)

Alternate title:

Seven tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience

Taxi Terry : how every employee can create and deliver the ultimate customer experience

v, 200 p. ; 24 cm.

Includes bibliographical references and index.

"You can learn a lot from a cab driver -- especially when it is Taxi Terry, a successful self-starting entrepreneur who combines passion with effort and skill to create distinction in his job and in his life. These are the 7 Tenets of Taxi Terry: Set high expectations--then, exceed them! Delivering what helps the customer helps you. Customers are people--so, personalize the experience. Think logically--then act creatively and consistently. Make the customer the star of your show! Help your customers to come back for more. Creating joy for your customer will make your work--and life--more joyful! You'll find step-by-step strategies for each of the seven tenets, with actionable solutions that can be applied to an endless range of workplace problems. Also, a special focus on "internal customers"--the people you rely on every day within your own company--one of the most destructive issues in business today: employee disengagement. Using the same techniques that win over customers, you can actively engage coworkers, clients, and colleagues more effectively"--Provided by publisher.

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