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Undercover boss : inside the TV phenomenon that is changing bosses and employees everywhere / Stephen Lambert and Eli Holzman, with Mark Levine.

by Lambert, Stephen, 1959-

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Jossey-Bass, c2011.

Supervision of employees.

Reality television programs -- History and criticism.

Work-life balance.

9780470916001 (hardback)

0470916001 (hardback)

viii, 260 p. : ill. ; 24 cm.

Sorting through the garbage: Waste Management: Larry O'Donnell, president and COO -- Wings, women and beer: Hooters of America: Coby Brooks, president and CEO -- Necessities of life: 7-Eleven: Joe DePinto, president and CEO -- An American love affair: White Castle: Dave Rife, owner -- Time to get personal: Churchill Downs: Bill Carstanjen, COO -- Looking for fulfillment: GSI Commerce: Michael Rubin, founder and CEO -- What riches can't buy: Herschend Family Entertainment: Joel Manby, president and CEO -- Troubles down the drain: Roto-Rooter: Rick Arquilla, president and COO -- Say it with flowers: 1-800-Flowers: Chris McCann, president and COO.

Bosses and employees featured on television show, "Undercover Boss," share lessons learned as well as the formative experiences that resulted from being on the show. Show creators / executive producers Lambert and Holzman reveal how they came up with the idea for the show and found a dynamic group of bosses willing to go undercover--on camera--in this thoroughly new experiment. Features all-new interviews and insights with the bosses and employees of the nine businesses featured on Season 1 as well producers' notes on behind-the-scenes.

Holzman, Eli, 1974-

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