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Item Information   Copy / Holding Information       Subjects     Electronic reference services (Libraries) -- Statistics.     Electronic reference services (Libraries) -- Evaluation.     Electronic reference services (Libraries) -- Standards.     Reference services (Libraries) -- Statistics.     Reference services (Libraries) -- Evaluation.     Reference services (Libraries) -- Standards.     Professional collection.     Browse Catalog       by title:      Statistics, measures...       by call number:      025.524 S797     Search the Web     Electronic reference services (Libraries) -- Statistics.     Electronic reference services (Libraries) -- Evaluation.     Electronic reference services (Libraries) -- Standards.     Reference services (Libraries) -- Statistics.     Reference services (Libraries) -- Evaluation.     Reference services (Libraries) -- Standards.     Professional collection.       MARC Display

Statistics, measures, and quality standards for assessing digital reference library services : guidelines and procedures / Charles R. McClure ... [et al.]. Information Institute of Syracuse, School of Information Studies, Syracuse University ; School of Information Studies, Information Use Management and Policy Institute, Florida State University, [2002] Call #: 025.524 S797 Subjects Electronic reference services (Libraries) -- Statistics.   Electronic reference services (Libraries) -- Evaluation.   Electronic reference services (Libraries) -- Standards.   Reference services (Libraries) -- Statistics.   Reference services (Libraries) -- Evaluation.   Reference services (Libraries) -- Standards.   Professional collection. Edition:  Draft version, July 30, 2002. Description:  v, 104 p. : ill., forms ; 28 cm. Bibliography:  Includes bibliographical references (p. 102-103). Other authors:  McClure, Charles R. Florida State University. Information Use Management and Policy Institute. Information Institute of Syracuse. Holds:  0   Copy/Holding information Location Collection Call No. Item type Status   Central Library Staff Use Only 025.524 S797 Non-circulating Closed Stacks Add Copy to MyList

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