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Halifax Public Libraries
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Huber, John J., 1958-
Subjects
Library administration.
Library finance
Libraries and readers
Organizational change.
Organizational effectiveness.
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by author:
Huber, John J., 1958-
by title:
Lean library managem...
by call number:
025.1 H877L
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Huber, John J., 1958-
Library administration.
Library finance
Libraries and readers
Organizational change.
Organizational effectiveness.
MARC Display
Lean library management : eleven strategies for reducing costs and improving customer services /
John
J
.
Huber
.
by
Huber
,
John
J
.,
1958-
Neal-Schuman Publishers, c2011.
Call #:
025.1 H877L
Subjects
Library administration.
Library finance
Libraries and readers
Organizational change.
Organizational effectiveness.
ISBN:
9781555707323 (alk. paper)
1555707327 (alk. paper)
Description:
xxii, 197 p. : ill. ; 23 cm.
Bibliography:
Includes bibliographical references and index.
Contents:
Prologue : the power of a lean transformation -- Strategy one. Recognize that service performance is the key to customer retention -- Strategy two. Transform your change-resistant culture -- Strategy three. Understand how delivery service chains drive your library's performance -- Strategy four. Align your performance metrics with your delivery service chains -- Strategy five. Transform your new book delivery service chain -- Strategy six. Transform your customer holds/reserves delivery chain of service -- Strategy seven. Transform your cost control philosophy to a lean service improvement philosophy -- Strategy eight. Transform your overall library service performance metrics -- Strategy nine. Transform your digital research delivery service chain -- Strategy ten. Transform your delivery service chain from a "push" to a "pull" philosophy -- Strategy eleven. Think lean before the concrete is poured -- Afterword : lean continuous improvement -- Appendix : more lean tools.
Summary:
Libraries today face reduced budgets, increased customer expectations, and aggressive competition from web-based information sources. Management guru
John
Huber
, a pioneer and leader in the Lean Manufacturing movement, has worked as a consultant with libraries across North America. In this new book, he show you how to apply Lean principles and practices--how making small, simple changes in everyday routines will reap large time- and money-saving results. You'll learn how to: create a culture of change ; define and streamline your library's service delivery chains ; transform everyday operations like placing customer reserves and technical service processes ; implement performance measures that can drive continuous improvement ; apply Lean techniques in digital operations. Ten years of success-proven strategies and success stories from libraries where
John
Huber
has partnered are included throughout. by learning and applying these principles, you library will dramatically improve efficiency, service performance, and service lead times. --Publisher's description.
Genre:
Professional collection.
Holds:
0
Copy/Holding information
Location
Collection
Call No.
Item type
Status
Collection Management
Staff Use Only
025.1 H877L
Non-circulating
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