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Mindless : why smarter machines are making dumber humans / Simon Head.

by Head, Simon.

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Basic Books, [2013]

Information technology -- Social aspects.

Technology -- Social aspects

Business -- Data processing -- Psychological aspects.

Industries -- Technological innovations -- Psychological aspects.

Mental efficiency.

Knowledge management.

9780465018444 (hc.)

0465018440 (hc.)

vii, 230 pages ; 22 cm.

Includes bibliographical references and index.

In the belly of the beast -- Walmart and Amazon -- A future for the middle class? -- Managing the human resource -- The case of Goldman Sachs -- Emotional labor -- The military half -- The nuclear half -- The Chinese model -- Any way out?

"We live in the age of Computer Business Systems (CBSs)-the highly complex, computer-intensive management programs on which large organizations increasingly rely. The author argues that these systems have come to trump human expertise, dictating the goals and strategies of a wide array of businesses, and de-skilling the jobs of middle class workers in the process. CBSs are especially dysfunctional when they apply their disembodied expertise to transactions between humans, as in health care, education, customer relations, and human resources management. There are industries with more human approaches, as the author illustrates with specific examples, whose lead we must follow and extend to the mainstream American economy. The shortcomings of CBS, providing an in-depth and disturbing look at how human dignity is slipping as we become cogs on a white collar assembly line"--Provided by publisher.

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