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Blanchard, Kenneth H.
Subjects
Customer services.
Customer services -- Management.
Customer loyalty.
Customer relations.
Browse Catalog
by author:
Blanchard, Kenneth H.
by title:
Legendary service : ...
by call number:
658.812 B639L
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Blanchard, Kenneth H.
Customer services.
Customer services -- Management.
Customer loyalty.
Customer relations.
MARC Display
Legendary service : the key is to care / Ken Blanchard,
Kathy
Cuff
& Vicki Halsey.
by
Blanchard, Kenneth H.
McGraw-Hill Education, [2014]
Call #:
658.812 B639L
Subjects
Customer services.
Customer services -- Management.
Customer loyalty.
Customer relations.
ISBN:
9780071819046 (hc.)
0071819045 (hc.)
Alternate title:
"I care-- do you?" : the essentials of delivering legendary service
Description:
xi, 161 p. ; 22 cm.
Notes:
Title varies.
"Keep your customers coming back!"--Cover.
"Take care of your customers -- or someone else will!"--Back cover.
Summary:
"Raise customer service to a world-class level with advice from leadership guru Ken Blanchard. Written as an entertaining customer-service "parable," I Care--Do You? offers an easy-to-implement model based on the importance of caring for both internal and external customers. Ideal for both managers seeking to raise the level of their employees, as well as self-driven customer service professionals, this powerful guide combines practical advice with the rationale behind it to increase customer loyalty through sincere customer care. Ken Blanchard is Chief Spiritual Officer of The Ken Blanchard Companies, his global management training and consulting firm. Also with the company are Victoria Halsey, Vice President of Applied Learning, and
Kathy
Cuff
, Senior Consulting Partner."--From publisher.
Other authors:
Halsey, Victoria.
Cuff
,
Kathy
.
Ken Blanchard Companies.
Holds:
0
Copy/Holding information
Location
Collection
Call No.
Item type
Status
Central Library
Adult Nonfiction
658.812 B639L
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