Horizon Information Portal

e-branch

Home

My Account/Renew Loans

Find Magazine Articles & more

The essential workplace conflict handbook : a quick and handy resource for any manager, team leader, HR professional, or anyone who wants to resolve disputes and increase productivity / Barbara Mitchell and Cornelia Gamlem.

by Mitchell, Barbara, 1943-

View full image

Career Press, [2015]

Conflict management.

Personnel management.

Alternate title:

Workplace conflict

254 p. : ill. ; 21 cm.

Includes bibliographical references (pages 233-243) and index.

"Managed correctly, conflict can be a positive source for innovation and creativity. Using examples drawn from a wide range of corporate and entrepreneurial experiences, along with checklists and other practical tools, The Essential Workplace Conflict Handbook will help employees, managers at all levels, and business owners answer the following important questions: What's changing in the workplace and the workforce today? Are the right issues being addressed? How can we create more options to solve conflicts? What's my conflict style, and why is it important? How should I set and manage expectations? What happens when disruptive behavior gets out of control? Positive interactions are critical to successful workplaces. This title gives you the confidence you need to communicate effectively, as well as a clear understanding of your individual responsibility, no matter your title or role. It also gives the organization a plan for what it can do to foster a tension-free workplace."--From publisher.

Gamlem, Cornelia.

Horizon Information Portal 3.24_8902M

© 2001-2013 SirsiDynix All rights reserved.

Horizon Information Portal