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Treating people well : the extraordinary power of civility at work and in life / Lea Berman and Jeremy Bernard ; foreword by Laura Bush.

by Berman, Lea.

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Scribner, 2018.

White House (Washington, D.C.) -- Employees -- Anecdotes.

Conduct of life.

Washington (D.C.) -- Social life and customs.

9781501157981 (hc.)

First Scribner hardcover edition.

xxiv, 226 pages, 8 unnumbered pages of plates : color illustrations ; 24 cm.

Includes bibliographical references (pages 223-226).

Foreword / Laura Bush -- Begin with confidence -- Humor and charm, the great equalizers -- The quiet strength of consistency -- Listen first, talk later -- Radiate calm -- Handle conflict diplomatically -- Honesty is the best policy (except when it isn't) -- The gift of loyalty -- Own your mistakes -- Keep smiling, and other ways to deal with difficult people -- Virtual manners -- Details matter -- Conclusion.

A guide to personal and professional empowerment through civility and social skills, written by two White House Social Secretaries who offer an important fundamental message - everyone is important and everyone deserves to be treated well. Lea Berman, who worked for George Bush, and Jeremy Bernard, who worked for Barack Obama, have written an entertaining and practical guide to personal and professional success in modern life. Valuable lessons about how to work productively with people from different walks of life and points of view. What they've learned through first person examples of their own glamorous (and sometimes harrowing) moments with celebrities, foreign leaders and American politicians. This book is for you if you feel unsure of yourself in social settings, if you'd like to get along more easily with others, or if you want to break through to a new level of cooperation with your boss and coworkers. How to exude confidence even when you don't feel it, ways to establish your reputation as an individual whom people like, trust, and want to help, and lay out the specific social skills still essential to success - despite our increasingly digitized world. Social skills are learned behavior that anyone can acquire. The authors tell of their own unlikely paths to becoming the social arbiters of the White House, while providing tantalizing insights into the character of the first ladies and presidents they served. This is not about old school etiquette; they explain the things we all want to know, like how to walk into a roomful of strangers and make friends, what to do about a difficult colleague who makes you dread coming to work each day, and how to navigate the sometimes-treacherous waters of social media. A treasure of anecdotes from the authors and their fellow former social secretaries as they describe pearl-clutching moments with presidents and first ladies dating back to the Johnson administration.

Bernard, Jeremy.

Bush, Laura Welch, 1946-

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