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Cockerell, Lee.
Subjects
Customer services.
Customer relations.
Success in business.
Browse Catalog
by author:
Cockerell, Lee.
by title:
The customer rules :...
by call number:
658.812 C666c
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Cockerell, Lee.
Customer services.
Customer relations.
Success in business.
MARC Display
The
customer
rules
: the
39
essential
rules
for
delivering
sensational
service
/ Lee Cockerell.
by
Cockerell, Lee.
Crown Business, c2013.
Call #:
658.812 C666c
Subjects
Customer
services.
Customer
relations.
Success in business.
ISBN:
9780770435608 (hc.)
Edition:
1st ed.
Description:
189 p. ; 20 cm.
Notes:
Includes index.
Summary:
The former Executive Vice President of Operations at Walt Disney World Resort shares indispensible
rules
for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business, any business, depends upon winning and keeping customers. In
39
digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the
customer
always
rules
, but also the
Rules
for serving customers so well they'll never want to do business with anyone but you.
Holds:
0
Copy/Holding information
Location
Collection
Call No.
Item type
Status
Tantallon Public Library
Adult Nonfiction
658.812 C666c
Adult books
Checked in
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