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Halifax Public Libraries
Item Information
Table of Contents
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More by this author
McKain, Scott.
Subjects
Customer relations.
Customer services.
Browse Catalog
by author:
McKain, Scott.
by title:
7 tenets of Taxi Ter...
by call number:
658.812 M153s
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McKain, Scott.
Customer relations.
Customer services.
MARC Display
7
tenets
of
Taxi
Terry
:
how
every
employee
can
create
and
deliver
the
ultimate
customer
experience
/ Scott McKain.
by
McKain, Scott.
McGraw Hill Education, [2014]
Call #:
658.812 M153s
Subjects
Customer
relations.
Customer
services.
ISBN:
9780071822152 (hc.)
0071822151 (hc.)
Alternate title:
Seven
tenets
of
Taxi
Terry
:
how
every
employee
can
create
and
deliver
the
ultimate
customer
experience
Taxi
Terry
:
how
every
employee
can
create
and
deliver
the
ultimate
customer
experience
Description:
v, 200 p. ; 24 cm.
Bibliography:
Includes bibliographical references and index.
Summary:
"You
can
learn a lot from a cab driver -- especially when it is
Taxi
Terry
, a successful self-starting entrepreneur who combines passion with effort and skill to
create
distinction in his job and in his life. These are the 7
Tenets
of
Taxi
Terry
: Set high expectations--then, exceed them! Delivering what helps the
customer
helps you. Customers are people--so, personalize the
experience
. Think logically--then act creatively and consistently. Make the
customer
the star of your show! Help your customers to come back for more. Creating joy for your
customer
will make your work--and life--more joyful! You'll find step-by-step strategies for each of the
seven
tenets
, with actionable solutions that
can
be applied to an endless range of workplace problems. Also, a special focus on "internal customers"--the people you rely on
every
day within your own company--one of the most destructive issues in business today:
employee
disengagement. Using the same techniques that win over customers, you
can
actively engage coworkers, clients, and colleagues more effectively"--Provided by publisher.
Holds:
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