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Salesforce for dummies / by Liz Kao and Jon Paz.

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John Wiley & Sons Inc., 2019.

Customer relations -- Management.

9781119576327 (pbk.)

Alternate title:

Sales force for dummies

xvi, 392 p. ; 24 cm.

"Learning made easy" --Cover.

"Salesforce For Dummies gives you an edge in building relationships and managing your company's sales, marketing, customer service, and support operations. You'll learn how to maximize the new user interface to organize contacts, schedule business appointments, use forecasting tools to predict upcoming sales, make accurate projects based on past performance, and more. Written by insiders with years of expertise in CRM services, this new edition covers the latest enhancements to Salesforce.com, the world's most popular customer relationship management software. You'll find out how to determine the right configuration to suit your business needs, and how to use apps, widgets, and tools to personalize your system. Then, you'll explore prospecting leads, managing accounts and partners, developing contacts, tracking products, calculating forecasts, and utilizing service and support. Customize the new user interface with apps, widgets, and tools, Prospect leads, drive sales, and provide outstanding customer service, Manage contacts, identify opportunities, and analyze your results, Collaborate with colleagues using Chatter, More than 150,000 companies worldwide use Salesforce.com as their CRM solution if you're a new or existing user looking to maximize the potential of the new UI, this book has everything you need."

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