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Item Information   Copy / Holding Information     Library Journal Review     More Content       More by this author     Kerpen, Dave.     Subjects     Management -- Social aspects.     Customer relations.     Consumer satisfaction.     Social responsibility of business.     Authenticity (Philosophy)     Adaptability (Psychology)     Browse Catalog     by author:      Kerpen, Dave.       by title:      Likeable business : ...       by call number:      658.812 K39L     Search the Web     Kerpen, Dave.     Management -- Social aspects.     Customer relations.     Consumer satisfaction.     Social responsibility of business.     Authenticity (Philosophy)     Adaptability (Psychology)       MARC Display

Likeable business : why today's consumers demand more and how leaders can deliver / Dave Kerpen ; wuth Theresa Braun and Valerie Pritchard. by Kerpen, Dave. McGraw-Hill, c2013. Call #: 658.812 K39L Subjects Management -- Social aspects.   Customer relations.   Consumer satisfaction.   Social responsibility of business.   Authenticity (Philosophy)   Adaptability (Psychology) ISBN:  9780071800471 (pbk.) 0071800476 (pbk.) 9780071813730 (hc.) 007181373X (hc.) Description:  xiv, 220 p. : ill. Bibliography:  Includes bibliographical references (p. 209-212) and index. Contents:  Listening: One mouth, two ears, many opportunities -- Storytelling: Tell, don't sell -- Authenticity: Just be yourself -- Transparency: The truth shall set you free -- Team playing: There's no "I" in team (or culture) -- Responsiveness: Taking listening one step further -- Adaptability: Change or perish -- Passion: Love the work you're with -- Surprise and delight: Every mistake is an opportunity -- Simplicity -- Gratefulness: The ROI of "Thank You" -- Conclusion -- Appendix -- Notes -- Index. Summary:  Lays out 11 strategies for organizations of all sizes to spur growth, profits, and overall success. This book helps any leader at a smallor mid-sized company increase profits and spur growth by applying the 11 principles of business likeability, such as: listening, authenticity, transparency, adaptability, simplicity, and gratefulness. Holds:  0   Copy/Holding information Location Collection Call No. Item type Status   Central Library Adult Nonfiction 658.812 K39L Core Collection - Adult Withdrawn Add Copy to MyList

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