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Item Information   Copy / Holding Information     Booklist Review     Library Journal Review     More Content       More by this author     Albrecht, Steve, 1963-     Subjects     Libraries -- Security measures.     Libraries -- Security measures -- Planning.     Libraries -- Safety measures.     Libraries -- Safety measures -- Planning.     Library buildings -- Safety measures.     Libraries -- Safety measures -- Planning.     Browse Catalog     by author:      Albrecht, Steve, 1963-       by title:      Library security : b...       by call number:      025.82 A341L     Search the Web     Albrecht, Steve, 1963-     Libraries -- Security measures.     Libraries -- Security measures -- Planning.     Libraries -- Safety measures.     Libraries -- Safety measures -- Planning.     Library buildings -- Safety measures.     Libraries -- Safety measures -- Planning.       MARC Display

Library security : better communication, safer facilities / Steve Albrecht. by Albrecht, Steve, 1963- ALA Editions, an imprint of the American Library Association, 2015. Call #: 025.82 A341L Subjects Libraries -- Security measures.   Libraries -- Security measures -- Planning.   Libraries -- Safety measures.   Libraries -- Safety measures -- Planning.   Library buildings -- Safety measures.   Libraries -- Safety measures -- Planning. ISBN:  9780838913307 (pbk.) Description:  xv, 165 pages ; 23 cm. Bibliography:  Includes bibliographical references (pages 159-160) and index. Contents:  The new library workplace : not so quiet -- Three keys to a safer library : security-aware staff, creative customer service skills, and enforced codes of conduct -- Challenging patron behaviors -- Common types of challenging patrons -- Understanding threats and getting help -- Workplace violence: awareness, prevention, and response -- Conducting your own site security survey -- Community partnerships : law enforcement, mental health , and homeless services -- Staff development for a safer library -- Library security survey checklist -- Sample library security suggestions for site survey reports -- Sample staff training exercises -- Want less stress? : try more B.R.E.A.D.S. Summary:  "Library work is really all about people. And the inclusive, welcoming nature of the library means that all kinds of people pass through its doors. Not all difficult patrons are dangerous, but some frighten staff and other library users, which can lead to situations that are distracting, troubling, and fraught with liability. For more than a decade, Albrecht, a 15-year police veteran, has presented workshops for libraries on dealing with challenging patrons. His no-nonsense advice will empower library staff in their personal security and give them the tools to confidently communicate with their colleagues, patrons, and members of law enforcement regarding inappropriate behavior. He addresses security issues important to all libraries, including Specific guidance for common situations, such as unruly teens, unwanted sexual advances, chronically homeless substance abusers, and more. The elements of an effective Code of Conduct and how to enforce it. Tips on how to manage internet usage to minimize potential problems. How to align with patrons and use language that defuses the conflict. Forming partnerships with service organizations, homeless shelters, mental health advocacy groups, and other community resources. How to know when it's time to call the police, plus ideas for increasing law enforcement support. Ways to make the library more secure through changes to facilities. Albrecht demonstrates that effective communication not only makes library users feel more comfortable but also increases staff morale, ensuring the library is place where everyone feels welcome. Dr. Steve Albrecht is the author of Tough Training Topics, Service! Service! Service!, Added Value Negotiating, Ticking Bombs: Defusing Violence in the Workplace (written in 1994) and Fear and Violence on the Job. A retired San Diego Police reserve sergeant, he holds a doctorate in business administration, an MA in security management, a BS in psychology, and a BA in English."--Provided by publisher. Genre:  Professional collection Holds:  0   Copy/Holding information Location Collection Call No. Item type Status   Central Library Professional Collection 025.82 A341L Non-circulating Checked in Add Copy to MyList

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