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Let's talk : make effective feedback your superpower / Therese Huston.

by Huston, Therese.

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Portfolio/Penguin, c2021.

Feedback (Psychology)

Employee motivation.

Supervision of employees.

Employees -- Coaching of.

Organizational effectiveness -- Management.

9780593086629 (hc.)

Alternate title:

Let us talk : make effective feedback your superpower

294 p. : ill. ; 22 cm.

Includes bibliographical references and index.

"How do you tell someone that they're not meeting expectations without crushing their spirit? Or that their presentations are too rambling? Or that they're spending too much time on the wrong priorities? Many managers dread giving feedback, but 65 percent of employees with they received more feedback. Fear of hurt feelings leads managers to bite back valuable insights or to rehearse conversations obsessively in advance - only to find the experience still doesn't go as planned. But done right? Critical feedback, delivered skillfully and frequently, can turn average performers into the hardest workers and stars into superstars. 'In let's talk', Dr. Therese Huston, the founding director of the Center for Faculty Development at SEattle University, presents a game-changing model for giving feedback. The key to being listened to, she's discovered, is to listen. First, find out what kind of feedback an employee wants most: appreciation, coaching or evaluation. All three are vital, but if an employee craves one, they'll be more receptive once their need has been satisfied. Then Huston lays ouot counterintuitive strategies for delivering each type of feedback successfully including: - Start by saying your good intentions out loud: it may feel unnecessary, but it makes all the difference. - Side with the person, not the problem: a bad habit or behavior probably is less entrenched than you think. - Give reports a chance to correct inaccurate feedback: they want an opportunity to talk more than they want you to be a good talker. This handbook will make a once awkward chore feel natural and, by greasing the wheels of regular feedback covnversations, help managersimprove performance, trust, and mutual understanding."--Back cover.

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