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Halifax Public Libraries
Item Information
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Hernon, Peter.
Subjects
Professional collection.
Reference services (Libraries) -- United States -- Management.
Consumer satisfaction -- United States.
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by author:
Hernon, Peter.
by title:
Delivering satisfact...
by call number:
025.52 H558d
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Hernon, Peter.
Professional collection.
Reference services (Libraries) -- United States -- Management.
Consumer satisfaction -- United States.
MARC Display
Delivering
satisfaction
and
service
quality
: a
customer-based
approach
for
libraries
/ Peter Hernon and John R. Whitman.
by
Hernon, Peter.
American Library Association, 2001.
Call #:
025.52 H558d
Subjects
Professional collection.
Reference services (
Libraries
) -- United States -- Management.
Consumer
satisfaction
-- United States.
ISBN:
083890789X (pbk. : alk. paper)
Description:
xiv, 181 p. : ill. ; 28 cm.
Bibliography:
Includes bibliographical references (p. 171-175) and index.
Other authors:
Whitman, John R.
Holds:
0
Copy/Holding information
Location
Collection
Call No.
Item type
Status
Central Library
Staff Use Only
025.52 H558d
Non-circulating
Closed Stacks
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