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Item Information   Copy / Holding Information     Booklist Review     Library Journal Review     More Content       More by this author     Rubin, Rhea Joyce.     Subjects     Libraries and readers.     Customer relations.     Professional collection.     Browse Catalog     by author:      Rubin, Rhea Joyce.       by title:      Defusing the angry p...       by call number:      025.5 R896d     Search the Web     Rubin, Rhea Joyce.     Libraries and readers.     Customer relations.     Professional collection.       MARC Display

Defusing the angry patron : a how-to-do-it manual for librarians and paraprofessionals / Rhea Joyce Rubin. by Rubin, Rhea Joyce. Neal-Schuman Publishers, c2000. Call #: 025.5 R896d Subjects Libraries and readers.   Customer relations.   Professional collection. Series How-to-do-it manuals for libraries ; no. 100. ISBN:  1555703720 Description:  xi, 99 p. ; 28 cm. Bibliography:  Includes bibliographical references (p. 91-93) and index. Holds:  0   Copy/Holding information Location Collection Call No. Item type Status   Central Library Staff Use Only 025.5 R896d Non-circulating Closed Stacks Add Copy to MyList

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