e-branch	Login My List - 0 Help
	Home   My Account/Renew Loans   Community Info   KidSearch   New Catalogue!

Search Advanced By Format By Number My Searches Can't Find it? Find Magazine Articles & more Problems?

Search:  Title Starts with...Title Keyword(s)Author/Performer/Name (Last,First)Author/Performer/Name Keyword(s)Subject Starts with...Subject Keyword(s)Series Starts with...Series Keyword(s)Anyword/AnywhereList Name Keyword(s)       Refine Search     > You're searching: Halifax Public Libraries

Item Information   Copy / Holding Information     Booklist Review     More Content       More by this author     Henry, Rene A.     Subjects     Customer services.     Customer relations.     Consumer satisfaction.     Customer loyalty.     Consumer behavior.     Public relations.     Marketing.     Success in business.     Sales.     Browse Catalog     by author:      Henry, Rene A.       by title:      Customer service : t...       by call number:      658.812 H523c     Search the Web     Henry, Rene A.     Customer services.     Customer relations.     Consumer satisfaction.     Customer loyalty.     Consumer behavior.     Public relations.     Marketing.     Success in business.     Sales.       MARC Display

Customer service : the cornerstone of success : winning strategies, philosophies, and practices / by Rene A. Henry. by Henry, Rene A. Gollywobbler Productions, 2013. Call #: 658.812 H523c Subjects Customer services.   Customer relations.   Consumer satisfaction.   Customer loyalty.   Consumer behavior.   Public relations.   Marketing.   Success in business.   Sales. ISBN:  9780967453552 (pbk.) 0967453550 (pbk.) Edition:  1st ed. Description:  118 p. ; 22 cm. Bibliography:  Includes bibliographical references and index. Summary:  "Customer service may soon be a thing of the past except for a few companies and organizations that pride themselves on providing their customers with extraordinary service. The U.S. is becoming a rude society. Too many companies are living on past reputations. A new generation of senior executives has no idea what customer service is all about. The author attributes this to a society of people all thumbs about their pods, pads and berries and oblivious to the world around them. This book should be a must read by CEOs, senior managers and heads of PR and customer service at all companies, organizations and institutions as well as local, state and federal governments. There are separate chapters on basics, listening, responding, telephone etiquette, and the problem of gate guardians as well as separate chapters for a more comprehensive look at the success of several companies including Amica Mutual Insurance Co., Marriott and Crystal Cruise Lines. The book presents a menu of proven ideas relating to extraordinary customer service that can be adapted for any type of business, product or service. How the Nordstrom family empowers its employees with ownership and entrepreneurialism. Why Amica Insurance has been honored for the way it treats its customers. The way Amazon has profited from Jeff Bezos customer-centric philosophy. The importance Bill Marriott, Jr. places on management by walking around has made it the leader in the hotel business. Brad Tilden attributes the success of Alaska Airlines to the company s culture and passion for customer service. Crystal Cruise Lines is consistently ranked #1 in its category because Gregg L. Michel and his team listen and respond"--Provided by publisher. Holds:  0   Copy/Holding information Location Collection Call No. Item type Status   Woodlawn Public Library Adult Nonfiction 658.812 H523c Adult books Checked in Add Copy to MyList Central Library Adult Nonfiction 658.812 H523c Adult books Checked in Add Copy to MyList

Horizon Information Portal 3.24_8902M

© 2001-2013 SirsiDynix All rights reserved.